Voice reports
Answer rate, calls per day, hour-of-day volume, provider and number breakdowns, and talk-time buckets.
Voice reports turn call records into five tabs: Overview, Routing, Quality, History and Live DIDs. One shared rule decides what counts as answered, so voicemail pickups stay out of the answer rate on every tile, chart and table, and an invalid-number filter can take dead numbers out of all of them. Per-member rankings live in Team activity.
- ·Seven KPI tiles: total, answered, voicemail, answer rate, average call, talk time, recordings
- ·Calls-per-day chart split into answered and missed, bucketed on the workspace's time zone
- ·24-cell hour-of-day heatmap with empty hours kept as zero
- ·Provider and DID tables with answer-rate bars and CSV export
- ·Talk-time buckets for answered calls: under 30s, 30–120s, over 120s
- ·Invalid-number filter for an answer rate without dead numbers
Why an answer rate can mislead the person reading it
A call report that counts a voicemail pickup as answered, keeps dead numbers in the denominator, or measures its tiles over a different window from the call list beside them turns a list or carrier problem into what looks like a people problem. Autocloz defines an answered call once and applies that rule, the invalid-number filter and the chosen date range to every aggregate on the page.
- Answer rate climbs when a campaign reaches more answering machines
- A stale list reads as a team that cannot connect
- The tiles and the call list count different calls for the same dates
The detail.
Dense series, even on quiet days
The by-day endpoint returns a row for every calendar day in the window — even days with zero calls. That sounds trivial; it isn't. A chart that skips empty days draws the busy days either side of a two-week break as if they were consecutive.
Talk-time buckets, with the denominator stated
The Quality tab counts answered calls by talk time — under 30 seconds, 30 to 120 seconds, over 120 seconds — and states how many calls were placed in the same window, because unanswered calls have no talk time and appear in no tile. A fixed note gives the usual reading of a heavy short or long share. The buckets measure duration, not audio quality.
How a team would use this.
Separating a list problem from a team problem
Answer rate falls over a fortnight. The manager sets the Number filter to hide invalid numbers, and every aggregate on the Overview, Routing and Quality tabs recalculates without calls the carrier reported as unallocated, malformed or unroutable, or with SIP 404, 484, 485 or 604. A declined call is never treated as invalid. If the rate recovers, the next job is list hygiene; if not, the Quality tab and the voice leaderboard are the next places to look.
Comparing two carriers side by side
The Routing tab lists each provider with calls, answered, recordings, talk time and answer rate, and its DIDs view breaks the same window down by number with the average length of answered calls. The lead exports both tables to CSV and sets them beside the carrier invoices, because call cost is not totalled in these reports.
Specific to this feature.
Where is the per-member leaderboard?
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In Reports → Team activity → Leaderboard, on the Voice channel. It ranks members by calls, answered, recordings, talk time or answer rate over 7, 30 or 90 days and exports to CSV. The voice reports page itself shows calls in aggregate rather than per member.
Does a voicemail pickup count as answered?
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No. Calls a machine answered, including outcomes written by answering-machine detection, are counted under Voicemail and left out of Answered, the answer rate and talk time. A completed call with no disposition yet still counts as answered.
Who sees which calls?
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Owners and admins see the whole workspace. A member sees only their own calls by default, and a custom role can widen that to their team or to everyone. Every aggregate on the page applies the same narrowing.
Do the reports show call cost or audio quality?
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No. Call records can hold a cost, but no voice report totals it, and the Quality tab measures talk time rather than audio or network quality. Live DIDs shows each number's current state and marks listening in as unavailable.
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