All the calling, none of the vendor sprawl.
Autocloz for call centres is the calling stack — DIDs, dialer, IVR, recordings, agent presence and reports — on top of a carrier you bring yourself. Because every one of those surfaces reads from the same call ledger, you can see which DID is burned and which agent is idle without reconciling a dialer, an IVR builder, a CRM and an analytics tool that each hold part of the answer.
A 50-agent outbound team typically runs Aircall (dialer) + Twilio Studio (IVR) + Salesforce (CRM) + a separate analytics tool — and still struggles to see which DID is burned. Autocloz puts the entire stack — DIDs, dialer, IVR, recordings, presence, reports — under one login, with real cross-tenant isolation.
The pain stack
What teams in this shape stop tolerating once they switch.
DID rotation is invisible
A number that worked yesterday stops connecting, and no one knows why — most platforms do not show per-number answer rate over time. Autocloz reports it per number, and a per-country routing rule decides which number a call goes out on.
Recordings live in the carrier portal
When your team lead wants to coach an agent, they open the carrier portal, find the call by timestamp, listen — then go back to the CRM to find the lead. Autocloz attaches the recording + transcript directly to the lead's timeline so coaching happens in one click.
Compliance is spreadsheet-driven
DNC lists in Excel, quiet-hours rules in a Slack thread, agent training records on Google Drive. Autocloz enforces all of it at the dial gate: DNC pre-flight and quiet hours read in the sender's timezone. DLT registration itself stays with your SMS provider.
What you get on day one
Each capability links to its dedicated feature page if you want to drill in.
Voice platform
Bring multiple providers for each channel. Native browser softphone. Per-agent DID assignment.
See the featureDialer engine
Click-to-call from any lead. Cooldown + DNC + country-match caller-ID. Sticky agent for repeat callers.
See the featureIVR builder
Visual tree builder + step-through simulator. Active/paused/archived statuses. TeXML emission to Telnyx.
See the featureVoicemail drops
Recordings saved by scope (workspace / agent / campaign). Automatic playback is not built yet.
See the featureVoice reports
5-tab dashboard with KPIs, leaderboard, by-provider, by-DID, quality buckets.
See the featureOnboarding timeline
What the first weeks look like for a team in this shape.
Paste Telnyx API key. CSV-import 50 DIDs. Bulk-assign DIDs to 10 agents.
Build IVR tree visually. Set business-hours opening menu → press 1 (sales) routes to ready agent.
Agents go live. Click-to-call from any lead. Recordings + transcripts attach to timeline.
Voice reports surface 3 underperforming DIDs (low connect rate). Pause + replace.
Calls, recordings and dispositions all land on the lead record, and carrier rates arrive on your own carrier bill.
Frequently asked
Do we have to use Telnyx?
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No — DIDLogic for cost-effective international + FreJun for India-native are first-class. You can mix per-DID. Bring your existing carrier credentials and Autocloz routes through them.
Can we record calls legally?
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Yes, where legal. Two-party-consent jurisdictions get an auto-prepended consent line; one-party-consent skips it. The /call/cdr surface keeps the audit trail of which calls were recorded with consent.
How does TCPA compliance work?
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DNC pre-flight runs before every dial — workspace-level + lead-level. Quiet hours enforced in the recipient's local timezone. India DLT registration mandatory. Compliance officer drills into /call/cdr to see the gate decision per call.
Ready for the 10–500 playbook?
Free workspace, no card required. Most teams send their first sequence inside an hour.