TL;DR
- The core CRM is free forever — no card, no charge, no time limit. Evaluate everything before paying.
- All payments are final and non-refundable. Autocloz does not operate a return window on any plan — monthly, annual or lifetime.
- You can cancel a paid subscription at any time from Settings → Billing (or by email). Cancelling stops the next renewal.
- You keep paid access until the end of the period you have already paid for. Periods are not pro-rated.
- Your data is never held hostage: after cancelling you drop to the free plan and can export everything to CSV or JSON.
Plans & billing
Autocloz offers a Free plan and paid plans (Growth, Pro, Scale) billed monthly or annually. Payments are processed securely by our payment partners (Razorpay and PayPal). Subscriptions renew automatically at the end of each billing period until you cancel.
Some channels carry pass-through usage costs from third-party providers you connect (carriers, AI providers, email infrastructure). Those are governed by your own account with that provider, are billed to you by that provider, and are outside the scope of this policy.
No refunds
All amounts paid to Autocloz are final and non-refundable.This applies to every plan and every billing cycle — monthly, annual and lifetime — and to subscription charges, add-ons and credit purchases alike. There is no trial-period return window of any length, and cancelling part-way through a billing period does not return any portion of that period's payment.
We take this position for one reason, and it is the same reason we can state it plainly: the free plan is not a teaser. It carries up to 5 users, 100,000 contacts and all five outbound channels with no time limit, so no one has to pay in order to find out whether Autocloz works for them. Payment is the step you take after you already know.
How to cancel
- Self-serve: go to Settings → Billing in your workspace and choose Cancel subscription. Cancellation takes effect at the end of your current billing period — you keep paid access until then.
- By email: write to [email protected] from your account email and we'll cancel it for you, usually within one business day.
Cancelling stops the next renewal. It does not reverse a payment that has already been taken, and the current period is not pro-rated.
After you cancel
Your workspace automatically reverts to the Free plan at the end of the paid period. Your data is retained and remains accessible — contacts, campaigns, sequences, threads, call records and deals. Only the paid-tier limits and features are switched off. You can export everything to CSV or JSON at any time, before or after cancelling, and you can re-subscribe later without losing anything.
How to evaluate risk-free
Because payments are final, evaluate before you pay — the free plan exists precisely so that you can:
- Connect a real mailbox and run a real warmup and a real campaign.
- Import up to 100,000 contacts and work them through the pipeline.
- Exercise all five channels — email, calling, LinkedIn, SMS and WhatsApp — end to end.
- Bring up to 5 users in, so your team can judge it, not just you.
- Book a walkthrough with us first if you would rather be shown than dig — request a demo.
If something you need is unclear or missing, ask us before upgrading. We would far rather answer a pre-sales question than take money for a plan that was never going to fit.
Billing errors
A no-refund policy is not a licence to keep money we were never owed. If our billing system charges you twice for the same period, charges a workspace that had already been cancelled, or charges an amount that does not match the plan you selected, that is a billing error, not a purchase — contact us and we will correct it and reverse the erroneous charge. This is limited strictly to charges taken in error; it is not a route to return payment for a plan that was correctly billed and made available to you.
AI credits & add-ons
AI credits and similar consumable add-ons are non-refundable, whether or not they have been consumed. Purchased credits do not expire while your workspace is active, so unused balance stays available to you rather than being returned as money.
Your statutory rights
Nothing in this policy removes or limits any right you have under mandatory consumer protection law in your own jurisdiction, where such law applies to your purchase and cannot be waived by agreement. Where those laws grant you a right that conflicts with the section above, those laws prevail to the extent of the conflict.
Contact us
Questions about cancellation, billing or this policy? Email [email protected] or message us on WhatsApp at +91 95992 96964. We answer pre-sales questions before you upgrade — that is the point at which we can actually help.
Common questions
Does Autocloz offer refunds?
No. All payments to Autocloz are final and non-refundable. There is no trial-period return window of any length, on monthly, annual or lifetime plans. Autocloz instead publishes a free-forever plan so the entire product can be evaluated at zero cost before any payment is made.
Can I cancel my Autocloz subscription at any time?
Yes. Cancel from Settings → Billing in your workspace, or email [email protected] from your account address. Cancellation stops the next renewal. You keep paid access until the end of the billing period you have already paid for.
What happens to my data when I cancel?
Nothing is deleted at cancellation. Your workspace reverts to the free plan, your contacts, campaigns, threads and call records stay accessible, and you can export everything to CSV or JSON at any time.
Do I get a partial refund if I cancel mid-cycle?
No. Billing periods are not pro-rated. You keep full paid access until the period you have paid for ends, and you are not charged again.
How can I try Autocloz without paying?
Use the free-forever plan. It carries up to 5 users, 100,000 contacts and all five channels — email, calling, LinkedIn, SMS and WhatsApp — with no card required and no time limit.